Training Support Services

Level 1 Support:
Trained support engineers are available to log calls and to provide customers with standard operating procedures to rectify issues;
Level 2 Support:
Trained solution engineers and consultants are available to provide remote diagnosis and the implementation of work-arounds where applicable. Second level support staff have a technical and in depth operational understanding of the customers’ application solution; and
Level 3 Support:
Trained senior solution and systems engineers are available to implement core changes and complex work-arounds to the customers’ solution as required.

Training Sessions

• Target training on specific issues will be arranged and advertised for parliamentarians and staff in the legislative sector to attend. The purpose of training is to provide the necessary skills in order to upgrade capacity needed in the successful implementation of initiatives in the legislatures. Training is likely to emphasise how to mainstream public participation and how to plan and give feedback to participants;
• Training courses that have been developed will be jointly provided with Universities so that the South African Qualifications Authority accredits them. In that way CPAG will be able to provide an on the-job accredited qualification to its trainees;and
• The overall intention of the sub-unit is to close the gap between learning and doing and assist staff in the Legislatures to realistically align their implementation plans to ‘on the ground’ realities and conditions, manage implementation coalitions, as well as consistently monitor implementation.

Programmes of the ISL

On a more specific scale, The ISL offers the following programs:

Programme 1: Monitoring & Evaluation in Oversight and Law-Making


The one week programme aims at institutionalizing M & E processes in oversight, and law-making functions of legislatures. It attaches practical application of M & E processes and practices in legislative environment.

Programme Rationale

The course is specially tailored for Parliamentary/Legislative Officers dealing with Monitoring and Evaluation processes that focus on the law making, representation, and oversight and those leading reform processes and project management in the legislatures. Community leaders may also be invited to attend aspects of this course.


• Discuss the concept of Monitoring and evaluation in legislative context;
• Explain the importance of M & E in legislative settings;
• Discuss the various tools used in M & E; and
• Discuss the strategies of institutionalizing M & E in legislatures.

Target Group

The target groups for this course are new MPLs, Researchers, Committee and procedural clerks, and officers from other regional legislative bodies who deal with M & E processes.

Programme Content

The course will comprise the following topics on Overview of M&E, M&E tools in the legislative context, conceptualization and Institutionalization of M&E in legislatures.

Benefits of Attending:

The participant will be able to foreground research as critical in legislative settings and gain skills and strategies of institutionalizing M&E in their legislatures.

Programme 2: Registry Management & Records Management


The programme gives a thorough grounding in registry and records management. This course aims at introducing officers to the dynamics of records management in organizational settings in general with special reference to the human resources function. The course seeks to equip the officers with critical skills relevant to the management of records at the workplace.

Programme Rationale

Registry and records management helps in building a high-performance culture for both the individuals and the teams, which in turn enables them to jointly take the responsibility of improving information security in an organization. The training helps improve competence by upgrading the skills of officers in registry and record management departments.


• Explain information management cycle;
• Discuss file/record tracking methods; and
• Discuss information and document security

Programme Content

The course will comprise the following topics on policies and procedures records management, Information life– cycle management, Mail management, Management of the registry, Digital archiving and curation, Creating e-records file structure and Records management technologies and information security.


The program will operate through four sub-programs:
• Monthly Updates & Briefing Brochure;
• Seminars and Research Review sessions;
• Training Sessions; and
• South African Journal of Parliamentary Affairs and Governance

Seminars, Conferences & Research Review Sessions

The seminars will focus largely on the sharing of best practices and development of models on all areas that are specific to governance and parliamentary practice. Most notably, these models and practices are quiet extensive and include but are not limited to the following and given their scope they will be thematic:

• Tools for Legislative Oversight;
• Parliaments and budgetary oversight;
• Parliamentary Committee System;
• Public participation and law-making;
• Speakership; and
• The Role of Sergeant at Arms.

These are intended to be very practical, interactive and reflective sessions hosted by the Institute in the various provinces. Other seminars will focus on review of research done by the Institute or by other institutions and will unpack research for the legislatures. The aim is to make things more realistic especially for the implementers who are expected to get things done.


The Journal called The State of Legislatures in South Africa, produced by The ISL is intended to provide an outlet for intellectual insights generated from the analysis of work of the legislatures. This will also provide a medium for interaction between the Legislatures and academia. Some inputs by parliamentarians are so ground breaking and important to intellectual discourse but are sometimes lost. The crafting of this Journal will encourage researchers in the sector to capture and analyse explicit and tacit knowledge generated from debates and discussions in the legislative sector.

Fellowship Programme

• Fellowship Programme for Emerging Scholars in Parliamentary Affairs; and
• Fellowship Programme for Established Scholars and Academics;
The institute will be exploring joint fellowship and exchange programmes with globally reputable in the continent and other parts of the world.